New Balance members: free shipping and free returns on all orders
New Balance members receive free shipping and free returns on all orders, plus access to exclusive offers and selected early product access. Membership is free and the shopper must be signed in for the benefits to attach correctly.
View terms and how to use it
How to use it
- Create a New Balance member account or sign in.
- Shop while the account is active.
- Choose an eligible delivery method.
- Confirm the member shipping benefit before checkout and retain the account for returns.
Important conditions
- Requires a free New Balance account and active sign-in.
- Members receive free shipping and free returns on all orders.
- The program also advertises exclusive offers and early access to selected products.
- Return eligibility still follows New Balance return rules.
If it does not work
- If shipping is charged, confirm that the member account is signed in before checkout.
- Review whether the item or destination has a special delivery restriction.