Microsoft Store: 60-day price protection on eligible physical products
Microsoft Store provides 60-day price protection from the delivery date on eligible physical products. If Microsoft lowers the price—or an eligible retailer lists it lower under the terms—the customer can request one price adjustment.
View terms and how to use it
How to use it
- Buy an eligible physical product from Microsoft Store while signed in.
- Keep the order and delivery information.
- If the eligible price drops within 60 days, contact Microsoft Store Sales and Support.
- Provide the requested account and purchase information.
Important conditions
- Applies to eligible physical products purchased from Microsoft Store with a valid Microsoft account.
- The request must be made within 60 days after delivery.
- The product must remain in stock and qualify under the price-protection terms.
- Limit one price adjustment per eligible product; exclusions include Surface Hub, HoloLens and Windows DevKit.
If it does not work
- Confirm the product is still in stock and eligible.
- Request the adjustment within 60 days of delivery.